Project Details
A UX case study focused on improving usability and clarity in a government application.
Design Challenge:
“How might we make the DigiYatra app intuitive and trustworthy for first-time users?”
Scope:
UX Audit, User Flow Re-architecture, UI Redesign
Key Focus Areas:
→ Simplifying the onboarding and identity verification process
→ Creating a personalized and actionable dashboard
→ Enhancing data visibility and user control
Tools:
Figma, Canva
Things I Did
Heuristic Evaluation & UX Audit
→ Analyzed the existing app against usability principles and identified pain points in navigation, terminology, and flow.
→ Defined user frustrations: “Why is verification hidden?”, “What does ‘Add Credentials’ mean?”, “Where is my data?”End-to-End Flow Restructuring
→ Onboarding: Brought identity verification to the forefront with a clear, guided flow.
→ Dashboard: Replaced the unhelpful “No Upcoming Travel” screen with a personalized greeting and contextual actions.
→ Profile: Proposed a structured Data Privacy section for better user control.UI and Interaction Improvements
→ Simplified the OTP entry screen with a cleaner keypad and masked number display.
→ Improved visual consistency and hierarchy across screens.
→ Clarified navigation and layout to reduce user effort.Design Deliverables
→ Delivered high-fidelity screens and a revamped user flow focused on reducing friction and enhancing clarity.
